Terms & Conditions

By accepting our quotation, you agree to be bound by the terms & conditions of our business.

1.1: First/Initial Clean:

For your first clean only, there is a one-off charge to cover the additional time taken on the initial clean. This is charged at 1.5 times the 6-weekly quoted price.

1:2 Window cleaning:

We use hot purified water with a water fed pole system to remove general day to day dirt and grime from all windows, frames, sills and doors. Please be advised that a general window clean will not remove any builder’s residue (concrete, plaster, paint and mastic etc) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows.

We do not offer one off window cleans, by using our services you agree to a minimum of 3 cleans. Please be advised that we do not offer a skip a clean service, if for some reason a clean is not able to go ahead please contact us at the earliest possible point to discuss.

1:3 Frequency of cleans:

We offer cleans on a 6 or 12 weekly basis. Please bear in mind due to severe weather, holidays, sick leave and other factors the schedule you choose may be interrupted and rescheduled a few working days either side of the due date.

1:4 Bad Weather:

Our water fed pole systems work in all weathers therefore our operatives work in most weather conditions however please be reassured that whatever the weather the quality of the clean and service you receive will not be affected. If you are not 100% satisfied with the result after we have cleaned your windows then please get in touch within 24 hours and we will rectify any errors free of charge.

1:5 Turning us away:

We pride ourselves on the reliability we show our customers and would appreciate the same from our customers in return. Our schedule is carefully planned to ensure the utmost efficiency and we reserve the right to charge a minimum fee of £16 if you choose to cancel your clean on the day or turn us away at the door.

1:6 Access:

We appreciate life can be busy and therefore to help you help us we promise to provide two reminders of your next clean due. A next clean date will be issued on the invoice of your clean and a reminder text will be sent the evening before your clean at 7pm. The aim of these reminders is to ensure access is available to necessary areas of the property i.e., gates unlocked, windows closed, vents shut etc.

Please ensure we have the correct phone number for our automated SMS service.

We do not risk damaging our customers properties by trailing hoses through houses, we will only bring our water hoses through garages or utility rooms with hard surfaces.

If no access is available at the property for rear window cleaning, we do offer a “front only” window cleaning service.

Due to insurances liabilities, we are unable to move items obstructing our access such as garden furniture, flowerpots etc. If any items or obstacles are restricting access, then we may be unable to clean certain windows and reserve the right to charge full price.

We will not risk the health and safety of our operatives; therefore, our operatives will not perform unsafe working practices. We do not climb on or over fences or gates, roofs, or garages etc.

For any clean where access is not available, we reserve the right to charge a minimum fee of £16 up to the full price of the clean. Whereby access is repeatedly restricted we reserve the right to remove the customer from the round.

1:7 Property Conditions:

We will attend the appointment on the provision that the property and surrounding area are well maintained. Due to health and safety, we reserve the right to charge full price whereby an operative has been unable to complete a clean due to poor working conditions, i.e., dog mess, overgrown gardens etc. Whereby the working conditions are repeatedly unsafe we reserve the right to remove the customer from the round.

1:8 Damage:

Our operatives are trained to carry out their services with the upmost respect to our customers properties. We do not accept liability for damage caused by decorative or structural defects at the property, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, leaking seals, loose stuck on lead, rotting frames, flaking paint, decorative bars on glass, open/broken trickle vents, etc.

The brushes we use are specifically designed for professional window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass.

1:9 Payments:

Customers joining our 6 or 12 weekly rounds are required to pay via our direct debit system GoCardless, a link to activate the direct debit will be sent with confirmation of your first clean appointment. Payments are then automatically collected 3-5 days after each clean.

Customers booking one of services such as gutter clearing who are not joining our regular rounds, payment will be expected via cash or card on the day upon completion. If there will be no one at the property on the day, then an upfront card payment will need to be made.

2:0 Ending our services:

If for any reason you should wish to cancel our services with us, you have the right to do so at any time after three cleans have been completed, and can do so by emailing info@marancleaning.com or calling 01953 555 049.

We do not offer one off window cleans, by using our services you agree to a minimum of 3 cleans. Please be advised that we do not offer a skip a clean service, if for some reason a clean is not able to go ahead please contact us at the earliest possible point to discuss.

2:1 Complaints Procedure:

We aim to provide the best service first time every time, however if you wish to report any dissatisfactions, this must be done within 24hrs of the clean being completed, and we will return to rectify as soon as possible. Please be advised our minimum charge of £16 may be applied if we return to find the mistake or dirt in question is on the inside of a window, or if the double-glazed window has failed and dirt is between the panes of glass. Please also check the window was fully accessible. Please be advised any reports of dissatisfaction outside of the 24hr window may not be re-cleaned. Please note we operate a no refund policy. Any dissatisfaction should be reported via email to info@marancleaning.com or by calling us on 01953 555 049.

2:2 Confidentiality:

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the General Data Protection Act May 2018.

Maran Cleaning

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