How to make a payment
All you need to know about how we take payments for the services we provide at Maran Cleaning.
How do I pay you?
All regular window cleaning payments are taken by direct debit via GoCardless and Stripe. Payment is requested after each clean and collected from your chosen bank account 3 – 7 days after a completed clean if by GoCardless, or instantly if using Stripe.
I don’t have an email address; can I still sign up to the direct debit system via GoCardless?
A valid email address is required to set up the direct debit via GoCardless. Some of our customers use a family or friends emails address.
Can GoCardless take one off payments for other services you offer?
Yes, if you have set up the direct debit for your window cleaning schedule then we can use it to take one off payments for other services you may choose to have completed such as gutter cleaning or clearing, conservatory roof cleaning, patio/driveway cleaning etc.
How do I know when you will take payment?
Payments are collected 3 – 7 days days after your windows have been cleaned by GoCardless or other services have been completed. You will receive a confirmation text after each clean has been completed, you will also receive an email from GoCardless confirming the amount due and the date payment will be collected. Payments are collected instantly via Stripe, as with any credit or debit card transaction.
I haven’t had my windows cleaned; will payment still be taken automatically?
No, payment is only ever taken once a clean has been completed.
Can I cancel or stop this payment method if I don’t want to use it anymore or want to cancel my window cleaning service with you?
Yes, you can cancel your direct debit any time after the minimum of 3 window cleans, direct debits allow you to have full control of your payments.
I don’t want to pay by direct debit, can i pay by another method?
Unfortunately, this is the only payment method we accept for regular window cleaning, all customers are required to pay by direct debit via GoCardless or directly through Stripe. Please be reassured that payment is only taken once a clean has been completed; if no clean is completed then no payment will be taken. You are protected by the direct debit guarantee which offers a full and immediate refund if payment is taken in error. Please see our GoCardless guide for payers for more information.
Why Choose Us?
When it comes to maintaining the cleanliness and appearance of your windows, you want to choose a company that you can trust. At Maran Cleaning, we are committed to providing the highest level of service to all of our customers.
Our team of experienced professionals are equipped with the latest tools and techniques to ensure that your windows are not only clean but also free from streaks and smudges. With our affordable pricing and dedication to the work, we make it easy for you to enjoy crystal-clear windows year-round.
Give your property the attention it deserves
We provide a 100% customer satisfaction guarantee.
If you’re not happy (we know you will be), let us know and we’ll come back and re-clean, free of charge.
Ready to transform the look of your property?
Monday – Saturday
8:00am – 5:00pm
Closed on Sundays & Bank Holidays