How do I pay you?
All regular window cleaning payments are taken by direct debit via GoCardless. Payment is requested after each clean and collected from your chosen bank account 3-5 days after a completed clean. Ad hoc services for customers not on our regular window cleaning schedule are required to pay by credit or debit card in advance. This can be done by calling us on 01953 555 049 or emailing us on info@marancleaning.com.
I don’t have an email address; can I still sign up to the direct debit system via GoCardless?
A valid email address is required to set up the direct debit via GoCardless. Some of our customers use a family or friends emails address.
Can GoCardless take one off payments for other services you offer?
Yes, if you have set up the direct debit for your window cleaning schedule then we can use it to take one off payments for other services you may choose to have completed such as gutter cleaning or clearing, conservatory roof cleaning, patio/driveway cleaning etc.
How do I know when you will take payment?
Payments are collected 3-5 working days after your windows have been cleaned or other services have been completed. You will receive a confirmation text after each clean has been completed, you will also receive an email from GoCardless confirming the amount due and the date payment will be collected.
I haven’t had my windows cleaned; will payment still be taken automatically?
No, payment is only ever taken once a clean has been completed.
Can I cancel or stop this payment method if I don’t want to use it anymore or want to cancel my window cleaning service with you?
Yes, you can cancel your direct debit any time after the minimum of 3 window cleans, direct debits allow you to have full control of your payments.
No, payment is only ever taken once a clean has been completed.
I don’t want to pay by direct debit, can i pay by another method?
Unfortunately, this is the only payment method we accept for regular window cleaning, all customers are required to pay by direct debit via GoCardless. Please be reassured that payment is only taken once a clean has been completed; if no clean is completed then no payment will be taken. You are protected by the direct debit guarantee which offers a full and immediate refund if payment is taken in error. Please see our GoCardless guide for payers for more information.
